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Posts Tagged ‘Troubleshoot network problems

This week we are releasing PathView 2.0, a major step forward in many areas of the product.

PathView 2.0 Capabilities

There are two new capabilities that we are particularly excited about and I want to focus on today. The two new features of PathView 2.0  are so basic, so fundamental that I wonder why they haven’t been introduced in the 30+ years that network management tools have been around. As is often the case, it’s these fundamental questions that are the most difficult to answer.

The first is a question of bandwidth, from point A to point B how much bandwidth do I have, how much is used and how much do I have left?  This seems like a pretty basic question and something that you need to know, since there are likely cost and performance consequences if you get this wrong.

If point A and B are both on your network, you can theoretically answer this question today, although doing so is not trivial. But what if one of the points is not on your network, or more commonly, if part of the network path between A and B is not on your network? Your ability to answer this with traditional network management tools falls apart.

PathView 2.0 fills this hole in your network knowledge perfectly, using our patented technology to measure the end-to-end performance without impacting production applications, and adding new presentation methods making the answer to this fundamental question easier to understand. So now if a problem arises between your New York and Hong Kong offices (or anywhere else for that matter), you will be able to instantly tell if the network is saturated, regardless of how many different 3rd party networks are between.

As great as knowing the true end-to-end bandwidth capacity, there are many times when other areas of network performance are actually causing the problems. This is when the second fundamental question that PathView 2.0 answers becomes critical: How do I identify and diagnose transient performance problems?

A network problem can come and go very quickly, and unless you are watching the right location at the right time, they can be extremely difficult to pin down. The diagnostic engine within PathView has been super charged, so that problems are identified and diagnosed up to 600% faster than previous versions. So not only will PathView 2.0 show you bandwidth problems, duplex mismatches, routing loops, QoS changes and many other network problems will be identified faster than ever.  Try PathView 2.0 and let us know what you think!


Name and Job title: Jack Turek,  IT Network manager

Company: Fletcher-Thompson, Inc.
Architecture and Engineering design firm
Network Problem: 
As the network manager for a fast paced architecture and engineering firm, Jack is managing a system with five locations stretching the east coast from Florida to Connecticut. Unfortunately Jack didn’t have the capability to continuously monitor or truly understand the performance for each location and traffic between them. Therefore, he couldn’t respond to complaints from his end users because he couldn’t see where the problems were occurring.

How to fix it?
The PathView systems engineer worked with Jack to configure PathView to monitor to 2 of the locations; and set Service Quality Definitions to do Deep Path Analysis whenever they saw any packet loss or dip in expected bandwidth.  PathView was able to identify some congestion problems at one of the sites in particular. PathView’s troubleshooting and monitoring solutions provided insight into the location of the problem and the exact cause: running a backup program was eating up the limited bandwidth and effecting users – leading to complaints and problems across the network.

Are you having a network problem? Need some help fixing it quickly? Sign up for the PathView Fix it Now program to get a free trial download and some one-on-one assistance.

Whether you are managing a network in a physical or virtual environment, there are always lingering network problems…the ones you hear complaints about all week long, but you can’t quite find or completely fix.

Well, we want to help. Apparent Networks has created the FREE PathView Fix It Now program to give you a quick and easy way to locate the issue, analyze it and resolve it – all within a couple of hours.

Fix it Now is a limited-time program that includes a free 30-day PathView download and an individual consulting session with one of our network experts who will work with until your problem is solved…at no charge and with no catch. We promise!

Many of current customers have taken advantage of the Fix It Now program and have successfully used PathView to troubleshoot their toughest networking problems. Over the next few weeks we will share successful Fix It Now customer profiles that feature ways other network managers have solved their networking issues quickly. We hope you will check it out and let us know how we can help you!

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