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Posts Tagged ‘Cloud service provider

Yesterday, June 1, the Apparent Networks Cloud Performance Center detected a loss of network connectivity at cloud services provider Hosting.com’s Newark, NJ data center. The Cloud Performance Advisory reports the outage occurred intermittently between 6:45pm and 8:39pm eastern time. The availability of cloud-based services was severely degraded and at times unavailable.

The Cloud Performance Center utilizes Apparent Networks’ PathView Cloud service to test the performance of cloud service providers.  PathView Cloud software was configured to sample path performance to a series of pre-determined targets hosted at Hosting.com’s Newark, N.J. data center every 60 seconds.

According to Hosting.com’s operations Twitter feed, the company acknowledged the connectivity loss was due to Cisco 6509 switch failures in both a primary and backup switches.  The cause of the failure was traced to a software bug in the switches.

For more information, view the full Apparent Networks Performance Advisory and additional data documenting the outage here.

Read the media advisory here.

To check out the ongoing monitoring of cloud services providers such as hosting.com, Amazon and GoGrid, visit the Apparent Networks Cloud Performance Center. 
 
Apparent Networks Cloud Performance Center

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Apparent Networks recently conducted a survey of network managers and service providers to better understand the state of outsourcing cloud services and working with cloud services providers.

The results show that while only about 20% of respondents are currently outsourcing IT processes to cloud services providers, the interest and use of cloud based services is growing. In particular, web services and CRM are the top services that have been handed over the cloud service providers.

75% of the survey respondents who are currently using cloud based services have not deployed management tools to measure end-user response time provided by cloud service providers.  At the same time, respondents cited “performance of cloud services” as a significant challenge….

This is only some of the interesting data from the State of Cloud Services report. Read more here.

Earlier this week, our Cloud Performance Center (CPC) detected a connectivity loss that occurred at Amazon’s EC2 data center in northern Virginia. The CPC is powered by our PathView Cloud tool, which monitors network path performance into and out of the key datacenters of several major cloud service providers across the U.S. As part of the free CPC service, we issued a Performance Advisory later that same day, informing cloud service consumers and other interested parties about the location, nature and duration of the problem. 

The point of this whole exercise is not some kind of ‘gotcha’ network management. In fact, Amazon and the other providers we monitor do a great job of providing reliable services. The point is that when the Internet is involved, stuff happens.

If your company is one of the many that has already moved critical applications into the Cloud, you need to know about that “stuff’ quickly and whether or not it’s affecting your operations.  You need to know what is going on not only at your provider’s datacenter, but more importantly, between your Cloud provider and your customers and employees. 

To gain that critical insight, you need the network-path perspective.  That’s what our PathView Cloud tool and our CPC resources deliver. 

Cloud computing is a great technological advancement that has already delivered lots of value.  But we’re only scratching the surface of what the cloud approach can do for us.  For cloud computing to live up to all the hype, we all need a greater understanding and awareness of the network paths that go to, through and from the cloud. 

Apparent Networks is already there!

Last week we announced the new Cloud Performance Center (CPC) – a free online service that offers performance data on leading cloud services providers such as Amazon, Google and GoGrid as well as performance reports and advisories on issues that can affect customers’ LAN, WAN and cloud-based infrastructures.

One of the key features of the CPC service is the Cloud Provider Scorecard (CPS). Based upon PathView Cloud technology, the Cloud Provider Scorecard is a free web-based monitoring system that continuously tracks the performance of cloud service providers from various cities throughout North America. The map below shows the main CPS screen which scores how each provider performs from these cities and highlights the best performing provider in each city.

The CPS can be customized to match your particular needs. For example, you can adjust the performance characteristics used in the scoring algorithm to more closely match the service you’re running, choose which providers you’re interested in, and choose the cities from which to measure. Below are some helpful tips to keep in mind when using the scorecard to assess your cloud connection and the performance of your outsourced cloud services – for free!

1.  The CPS allows you to choose the cities that are of most relevance to your business as well as the providers that are of most interest to you.  Click on the “Select cities and providers” button to see a full list and select the ones that you would like to see.  The chart will automatically update based upon your selections.

2.  The CPS uses a proprietary algorithm to score each provider.  Inputs to this algorithm include jitter, packet loss, latency and bandwidth capacity.  You can adjust this algorithm to meet your specific needs  (e.g. transaction processing has different requirements than data backup) by clicking on the “Customize scoring” button.

3.  Roll your cursor over any city and you will see how the leading
provider performed in that city.

4. The CPS keeps track of the performance data over time and therefore you can see how various providers perform over a selectable timeframe. To do that, click on the timeline below the map.

5. We have just added a new feature –  a heat map that shows you how any one provider is performing across North America. And, we will soon be adding new cities and providers.  If you have a favorite provider or city that is not represented or have feature ideas, please let us know  by sending an email to hero@apparentnetworks.com.


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