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Archive for the ‘PathView Partners’ Category

Today’s business services are increasingly dependent on predictable network performance and availability. At the same time, changes to network infrastructure  – such as the addition of IP-based services like VoIP, video conferencing and Software-as-a-Service (SaaS); the proliferation of Wi-Fi-connected devices; unmanaged elements such as streaming audio– all mean that performance requirements for your customers’ critical applications demand a much higher level of service delivery and quality assurance.

Recurring-RevenueFor MSPs, your ability to provide continuous insight into customers’ dynamic network infrastructure is critical to delivering your existing services and ensuring a quick, effective response to customer performance problems. Some key elements to assuring performance for your customers’ networks and building your business at the same time include:

— Providing monthly reporting and immediate performance alerts when issues arise.

— Differentiating your business by moving from a traditional, break-fix engagement model based on remediating failures to a proactive, strategic service tailored to customer needs.

— Reducing trouble tickets;  eliminating truck rolls and on-site engineers

How can your business transition from break-fix troubleshooting to continuously and proactively managing your customers’ network infrastructure?

PathView Cloud offers remote site network and application performance monitoring that delivers exceptional network insight, alerts, reporting and troubleshooting, from one integrated network performance management solution.

Here are three easy ways MSPs can use PathView Cloud to get started with new remote, continuous network performance monitoring services:

#1: Network health assessments

Proactive network assessments are a great way to highlight network issues, while showing your customers the value of continuous network performance monitoring. PathView Cloud lets you deliver not only comprehensive, point-in-time assessment reports, but also continuous assessments over a business cycle (e.g., seven to fourteen days). This information can lead directly to a managed services discussion.

#2: “Top talker” reporting at remote sites

Who is doing what on your customer’s network? PathView Cloud enables you to give customers periodic (e.g., monthly) net flow reports that deliver valuable insight into who and what is consuming network bandwidth. Like a network assessment, this information can illuminate network issues while also presenting an ideal opportunity to discuss managed service options.

#3: Cloud services readiness assessment

Assessing a customer network’s readiness for cloud services is a simple undertaking with PathView Cloud. AppNeta recommends running such assessments for seven days to capture a full business cycle. A pre-deployment assessment can save your customers significant time and money by providing a holistic view of their network’s ability to handle additional traffic, as well as identifying ongoing and  transient network issues. It also facilitates a discussion of the value of continuous monitoring services post-deployment to validate and ensure compliance with SLAs.

More and more MSPs are using PathView Cloud to realize ongoing revenue streams from unmatched remote site performance visibility and continuous network assessment offerings.  Check out the live PathView Cloud demo, or try PathView Cloud on your network today with a free 14-day trial!


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Last week I headed out to Las Vegas to join CRN at the Everything Channel Xchange Tech Innovators Conference. This was a typical trip that involved the usual nonsense of Las Vegas, but the highlight for me was CRN awarding Apparent Networks with the Tech Innovator of the Year Award from CRN in the category of “Managed Services.”

Jim Melvin accepts Tech Innovator of the Year Award at CRN

This was a great event and it was fun to be included at the awards reception with industry leaders such as Cisco, HP, and Lenovo as well as up and coming stars such as Fortinet, Eaton, and Zimbra.

The award recognized how PathView is quickly becoming the leader of Remote Performance Management service for use by service delivery firms and enterprise accounts like.  What is unique about this offer is that it packs an incredible punch of value, in an easy – to – use package that is scalable and affordable. The cloud-based service is so easy to deploy and maintain that hundreds of network managers and managed service providers are using this technology daily to assure consistent delivery of cloud services and other performance sensitive applications.

Interested in checking out the award winning PathView Remote Performance Management suite of services?  Visit us here.

As companies turn to the Cloud as a low cost, highly scalable and agile way to save on their infrastructure cost or to host new applications, a number of cloud performance testing and monitoring solutions are appearing. There are applications popping up to perform load testing against your cloud infrastructure, some of which are even developed and hosted by the providers themselves, such as Grinder in the Cloud and Pylot,  as well as a number of commercial services.

While these tools are needed and can be quite valuable, they all miss the most critical aspect of cloud performance: the physical distance between your users and the cloud infrastructure.

The majority of applications that are run from the Cloud are running on top of TCP and because TCP is location dependent, the physical distance between your users and the Cloud Datacenter has a dramatic impact on the maximum achievable performance you will see from the cloud. As this example details the latency on a network connection can be a bigger factor in the end to end performance, so much so that a 1 Gbps WAN connection from New York to Chicago with latency of 30ms has a maximum achievable throughput of 17.4 Mbps. That distance between New York and Chicago just cost you 98% of the capacity you are paying for. Finding out where the Cloud Data Centers are should be one of the critical questions to be answered before signing on with any Cloud Provider.

There is now a way to see the performance to each of these cloud providers both in terms of the maximum achievable performance as well as the performance to major cities around North America. The Cloud Performance Center measures the performance from 10 major cities to leading Cloud Providers. The Cloud Performance Center provides real-time performance information including the Total and Available bandwidth, Latency, Packet Loss and Round Trip Time. All of this information is available free, and you can subscribe to be notified of performance issues in any provider you are interested in.

The low cost and high performance of the Cloud is changing the way IT is delivered, and now you are armed with the info needed to choose the right Cloud provider for you. Check out how your provider is performing at www.cloudperformancecenter.com

We get it, traditional telephony is perfect. Nobody ever dropped a call, nobody ever heard echo, and it only cost about as much as a small island in the south pacific per month to run.

“I’m just an old phone guy; I don’t get these network issues.” This is a common line I hear when working through a VoIP deployment issue where the telephony vendor/MSP has become suspect and needs some help in the network arena.

Well, hold on to your MOS scores, because we are on the case.

Our Partner was in the midst of a VoIP deployment at a multi-site financial institution. Three sites out of 27 were known to be experiencing call quality issues and so they enlisted PathView to help solve the problem.  In about 20 minutes worth of monitoring data those same suspect sites were identified and another three that were experiencing the same issue.

Diagnostics were run, providers called, problem solved?? Keep dreaming.

The providers ensured nothing was different about these six sites (except for the fact that the route happened to change for all six shortly thereafter, eliminating the loss found on the path – did I mention we track route history?)

Seemed like we were winning – but then the phone rang with tales of rolling waves of destruction from the central site out to ALL remote offices.  The client of our MSP was outraged.  He swore that this VoIP deployment was a nightmare, and our Partner had their back up against the wall once again.

“Now there is loss everywhere!” Our partner exclaimed.  “What do all these results mean?!”  – I wasn’t scared.

I took a stroll back through the monitoring data collected and found the beginning traces of the loss. I calmly stated, “Looks like something changed on August 25th at around 1:00 in the morning.” (This was clear to me from the spike in loss and a change in route at the core of the network).

Indeed, something did happen on August 25th around 1:00 in the morning. The client was responsible for a swap in network gear that had caused the issue in the first place.  Apparently the client and MSP shared a good laugh about it after the client realized the MSP clearly had all the facts even before the boss did.

But something bigger happened on the follow-up call I had with our Partner – he realized that the “voice guy” in him had just become data-dangerous.  Armed now with enough to diffuse issues from both providers and the end clients alike.

As applications evolve, so does the infrastructure that supports them.  In terms of network dependent applications, the applications of today are dramatically more performance sensitive than the ones of yesterday.  Voice over IP, video conferencing, and virtual desktop infrastructure all rely heavily on high bandwidth, low latency networks to perform without hiccups and service interruptions.  So how well does a network need to perform for each of these applications?

We put together the following network performance requirements chart through consulting various experts and application providers.

In order to meet the requirements of an increasingly performance demanding business world, it is more important than ever to ensure that your networks are performing.

The PathView Cloud product not only allows you to monitor the performance of your networks remotely, it also will pro-actively detect violations in service level thresholds that you set and notify you.  Alternatively, PathView can be used to pre-assess networks to see if they meet the standards for delivering satisfactory performance before each of these deployments. Take a look at how we’re monitoring our live business environment here!

PathView Network Management

As the IT climate accelerates toward more cost-effective, on demand services and cloud-based applications, managing your network performance and virtual service delivery is becoming more and more challenging. As Loki noted in a previous blog post, “The problems of network growth and complexity forecast some serious challenges ahead for virtualization.”

That is why PathView is excited to join the VMware Technology Alliance Partner (TAP) Program in an effort to respond to these new complexities and provide capabilities that will make your day to day job easier, faster and cheaper.

As we launch this new partnership with VMware we are also thrilled to be introducing PathView 2.0 which contains some great new capabilities to support virtual service delivery. We’ll unveil more details next week, but here’s a sneak peak of what’s to come:
•    VMWare ESX Support – now PathView components, including network sequencers can be installed in VMWare virtual machines, and our accuracy for both VM based and physical hosts is better than ever.
•    PathView Report Server – a major enhancement to the PathView reporting capability, the Report Server gives you drag and drop report and dashboard customization, report scheduling and 14 new reports.
•    300% performance increase in DPA diagnostics – problems on local and remote networks that used to take minutes to diagnose will now be done in seconds.
•    Continuous MOS Scores – voice specific measurements have been added to PathView’s continuous monitoring.
We will be joining our fellow VMware partners at VM World on August 31-September 3. Come check us out and see a demo of PathView 2.0 at Booth # 1443. Hope to see you there!

PathView Network Management

Full Control Networks

We are pleased to announce our newest strategic partner – Full Control Networks has just signed on as an authorized PathView reseller. Full Control Networks will be adding PathView to its portfolio of network management and troubleshooting tools.

Martin Fuller, FullControl Network’s Managing Director, said “With the move to distributed applications and cloud computing, our customers need better ways to ensure they are delivering reliable networked services.”

Full Control will offer PathView as a solution for delivering networked service in a virtual environment.

Stay tuned for upcoming announcements as we continue to expand our reseller program to support our worldwide users.


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